Responsible Gaming
Gaming Should Be Entertainment
At Pac Concert, we believe online casino gaming should be enjoyed purely as entertainment. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. If you find yourself gambling to make money or recover losses, it's time to seek help.
Responsible gaming is our priority. We're committed to providing a safe and enjoyable experience for all our players in Australia.
Age Verification
By using Pac Concert, you confirm that you are:
- At least 18 years of age (or the legal gambling age in your jurisdiction)
- Legally permitted to gamble in your state or territory in Australia
- Not prohibited by law from participating in online gambling
We strictly prohibit gambling by minors. If you are under 18, please do not use our services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, seek help immediately:
- ☐ Spending more time or money on gambling than intended
- ☐ Chasing losses by gambling more to recover money
- ☐ Hiding gambling activities from family or friends
- ☐ Gambling to escape problems, stress, or negative emotions
- ☐ Neglecting work, study, or personal relationships due to gambling
- ☐ Borrowing money to gamble or pay gambling debts
- ☐ Feeling anxious, irritable, or guilty about gambling
- ☐ Failed attempts to reduce or stop gambling
- ☐ Experiencing financial difficulties as a result of gambling
- ☐ Gambling with increasing amounts to achieve the same excitement
Self-Help Tools & Responsible Gaming Features
Pac Concert provides several tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose within a set period
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Session Time Limits: Set automatic session timeouts to control your playing duration
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform if you need a break
- Account Closure: Permanently close your account if you wish to stop gambling
For more information on using these tools, please contact our Customer Support team.
Support Organisations & Helplines
If you're struggling with gambling, professional help is available. Please reach out to one of these organisations:
Australia
Gambling Help Online
Free, confidential counselling and support for problem gambling
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call)
United Kingdom
GamCare
Confidential support and advice for problem gamblers and their families
Website: www.gamcare.org.uk
United Kingdom
GamStop
National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Canada
Responsible Gambling Council
Resources and support for problem gambling
Website: www.responsiblegambling.org
United States
National Council on Problem Gambling
Helpline and resources for gambling addiction
Website: www.ncpgambling.org
Helpline: 1-800-522-4700
If You Need Help, Reach Out Today
Problem gambling can affect anyone. There is no shame in seeking support — it's a sign of strength.
If you or someone you know is struggling with gambling, please contact one of the support organisations listed above or reach out to our Customer Support team.
We're here to help, and so are the professionals at these organisations.